The City of Philadelphia provides emergency and temporary housing to persons experiencing homelessness. Homeless Services administers contracts with various human service organizations to provide short-term emergency housing accommodations, based on an assessment of need, to resolve an immediate housing crisis for persons and families. Case management assistance is also provided to assist households with obtaining appropriate long-term housing. Emergency housing services include:
- Temporary shelter
- Ongoing case management services
- Assistance with obtaining transitional and/or permanent housing
- Supportive housing for special populations
- An optional savings program which allows households to save a part of their income for future housing expenses
- Philadelphia Homeless Outreach Hotline 215-232-1984
Centralized Homeless Intake Services
Centralized Homeless Intake Services includes an assessment of eligibility and service needs of persons and families presenting for placement into emergency housing. If eligible, persons and families are placed in appropriate emergency housing, boarding homes, or other alternative housing. Mental health assessments and referrals to drug/alcohol treatment, health services, children and youth services, legal services and veteran’s services, etc., are provided as needed.
If you are currently experiencing homelessness, please report to one of the central intake centers listed. You must go through central intake for an initial assessment of your housing needs before placement into the homeless housing system.
Intake by hours:
Monday through Friday 7 am – 3 pm
- Single Women and Families: Appletree Family Center, 1430 Cherry Street
- Single Men: Roosevelt Darby Center, 802 N. Broad Street
After 3:30 PM Monday-Friday, Weekends and Holidays
- Families: Salvation Army Red Shield Family Residence, 715 N. Broad Street
- Single Women: House of Passage, 49th & Haverford Avenue
- Single Men: Station House, 2601 N. Broad Street
Intake by category:
Families/Single Women Seeking Emergency Housing Services
Appletree Family Center
Intake: Mon-Fri: 7-3pm
1430 Cherry Street
215-686-7150, 7151, or 7153
Families Only Seeking Emergency Housing After-Hours Services
Salvation Army Red Shield Family Residence
Intake: Holidays & Weekends: After 3pm
715 N. Broad Street
Single Women Only Seeking Emergency Housing
Gaudenzia’s House of Passage, Kirkbride Center
Intake: Holidays & Weekends:
48th Street and Haverford Avenue (48th Street side entrance)
Single Men Seeking Emergency Housing Services
The Roosevelt Darby Center
Intake: Mon-Fri: 7-3pm
802 North Broad Street
Single Men Seeking Emergency Housing After-Hours Services
Intake: Holidays & Weekends:
2601 N. Broad Street (rear entrance)
Men at Sunday Breakfast Rescue Mission
302 N. 13th Street
It is a goal of the Mayor and the Managing Director’s Office that government services be available to all who need them, regardless of their proficiency with English. To accomplish this goal for all residents, Homeless Services ensures that limited English proficient (LEP) persons can access all our services. We provide interpretation services on the day the client arrives at intake, as well as printed materials in English and other languages.
The Service Representative will enter household data into HMIS and complete the intake log sheet with the computer generated case number and household demographics, i.e., name, birthdate, social security number, family composition, race, etc.
The Service Representative will request proof of identification and, if applicable, proof of guardianship of minor children, when each household presents at the intake site. However, no household will be denied entrance into Emergency Housing because he or she does not have identification or proof of guardianship.
The social worker will attempt to divert all households from entering emergency housing. The social worker will ascertain if the household has the financial ability to pay for alternative housing (hotel or motel room) for the night. If the household is unable to pay for a hotel or motel room, the social worker in conjunction with the household, will contact the household’s relatives and/or friends to determine if the household can reside with them.
When possible, households will be referred to other suitable resources, either within OHS or the community, for the purpose of exploring housing options other than emergency housing placement.
Fleeing/Attempting to Flee Domestic Violence
If the individual or household indicates they are fleeing or attempting to flee a domestic violence situation, staff will make an immediate referral to the on-site domestic violence specialist (at Appletree Family Center only). The domestic violence specialist will complete a lethality assessment and safety plan with the individual or household, and request an emergency housing placement, if appropriate, that will meet the safety needs of the household. Provide the individual or family the Philadelphia Domestic Violence Hotline phone number (1-866-723-3014).
Individuals or families not assessed during regular business hours will have the option to have their intake completed at our after-hours intake sites or return to Appletree Family Center or Roosevelt Darby Center during regular business hours.